News

BIRMINGHAM, Ala. - Credit union data processor EPL has hired former CUNA Mutual Group Chief of Sales and Marketing Jim Gowan as executive vice president of sales. Gowan reunites with another former CUNA Mutual exec, Wayne Benson, who serves as EPL's president. "We are focused on growing, and bringing on...

TOLEDO, Ohio - Jerry Brown, who just completed a term as chairman of the On Hold Messaging Association, sees on-hold messages as part of marketing - but he believes 90% of the companies using on-hold messages aren't really tapping the full potential. His company, BusinessVoice, serves 6,000 clients. Approximately 1,000...

PROVIDENCE, R.I. - As credit unions expand their online services, the one constant is the need to balance convenience and cost-effectiveness with security and fraud prevention. This is particularly true now that credit unions are starting to allow prospective members to open their accounts online. It's one thing to authenticate...

The Polish & Slavic FCU Board continues to find itself in legal battles. Page 6.

Credit unions are faced with identity theft, plastic card fraud and other dangerous fraud threats. Find out the latest on how they are combating them in the special report on pages 22-24.

SYDNEY, Australia -Australian credit unions have a new tool to measure their social, environmental and economic impact developed by the Credit Union Foundation of Australia. CUFA is the nonprofit development agency for the Australian credit union movement. Although they already pay taxes, credit unions need to maintain their positioning as...