Expert Opinion

Credit unions that build the operational infrastructure to support multi-state lending will be best positioned for success.

Six key questions are addressed one year after the firing of NCUA Board Members Harper and Otsuka.

Maintaining a strong policy and procedure framework is foundational to protecting members and sustaining long-term trust.

By addressing balance before burnout happens, we protect our people and preserve institutional knowledge.

Members now expect the transition between digital and in-person to feel continuous.

Fraud prevention must begin long before a member reports a loss and include clear, consistent guidance.