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"summary": "The use of artificial intelligence and machine learning in banking is viewed as a bleeding edge technology today, but it's expected to become the norm. Learn how it can help credit unions improve member experiences and fight fraud in this Focus Report.",
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"uri": "/2017/06/02/social-media-and-being-human/",
"title": "Social Media and Being Human",
"summary": "After a social media crisis at Sound CU, experts address where the CU got it right and wrong.",
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"uri": "/2017/06/02/credit-unions-leverage-employee-coaching/",
"title": "Credit Unions Leverage Employee Coaching",
"summary": "Feedback must be integrated into organizations so that it is part of an ongoing cultural process.",
"byline": "Jim DuPlessis",
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"uri": "/2017/06/02/no-face-time-with-trump-no-problem/",
"title": "No Face Time With Trump? No Problem",
"summary": "Community banks take the lead in face time with the president, but a CU lobbyist insists CUs have plenty of access to key people.",
"byline": "David Baumann",
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"uri": "/2017/06/02/innovation-openings/",
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"summary": "As more non-traditional players enter the insurance market, insurers must innovate to remain competitive.",
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"uri": "/2017/06/02/balancing-cybersecurity-with-innovative-service-offerings/",
"title": "Balancing Cybersecurity With Innovative Service Offerings",
"summary": "Credit unions can keep their data secure without sacrificing member experience.",
"byline": "Bob Thibodeaux",
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"uri": "/2017/06/02/dear-credit-union-conference-planners/",
"title": "Dear Credit Union Conference Planners",
"summary": "Everyone gets excited about credit union conferences theyre the perfect excuse to blend work with play. But how can event organizers ensure the play doesn't overshadow the work (and vice versa)?",
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"uri": "/2017/06/02/machine-learning-helps-credit-unions-become-more-personal-secure/",
"title": "Machine Learning Helps Credit Unions Become More Personal, Secure",
"summary": "AI is a rising trend among CUs as they seek to improve member service, reduce inefficiencies and fight fraud.",
"byline": "Roy Urrico",
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"uri": "/2017/06/02/four-fintech-mobility-trends-cus-should-care-about/",
"title": "Four Fintech, Mobility Trends CUs Should Care About",
"summary": "LAS VEGAS It's no secret that consumers are constantly shifting their behaviors and gravitating toward financial services providers that make their lives easier, more convenient and more affordable.",
"byline": "Natasha Chilingerian",
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"uri": "/2017/06/02/sound-cu-debate-continues/",
"title": "Sound CU Debate Continues",
"summary": "Readers have continued to share their opinions on the alleged discrimination incident at Sound Credit Union. Here's a snippet of what they had to say.",
"byline": "Tonya Knudesn",
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