Credit Union Management

All of us in the credit union industryregulators, credit union professionals and directorshave a role to play. Our actions have consequences both short term and long term. I fear that the actions of some of us are leading credit unions on a path to mediocrity.

Do you get nervous talking in front of large crowds? Introducing yourself to strangers? Or promoting your strengths to others? If so, you are not alone.

Suzi Williams remembers 30 years ago when a male client would come in for retirement advice and other long-term goals, and if married and his wife came in too, she would sit quietly.

Final arbitration award documents obtained by Credit Union Times reveal a legal dispute between Ken Burns and the billion-dollar Tech CU, where he formerly served in the corner office.

I spent a few hours driving to the Credit Union Reality Check conference last week and it afforded me time to ponder various things, like how Siri can provide one set of directions on one trip and different ones on the next trip to the same location. But I was...

Zara is the flagship store of the Inditex group, the worlds largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using big data in day-to-day operations and implementing very effective processes...