Credit Union Management

Symphony is designed to help credit unions manage difficult internal operations.

More than half comes from Eastman Credit Union of Tennessee.

The Charleston, S.C.-based CU's financials show net losses and high delinquent loan ratios in the first three quarters of 2020.

Thayne Shaffer takes over the helm at America First Credit Union following the April 1 retirement of John Lund.

"People ... continue to support their neighbors, communities and charitable causes when they face crises," Jon Biedermann says.

Keep an eye on the rise of digital, the evolving role of the branch, business continuity planning and new ways to serve members.