Credit Union Management

For the first time in history, we now have five generations in the workplace – all of which communicate in vastly different fashions.

Robert J. Swick bids farewell on April 28 after 37 years of service to the credit union movement.

Striking a balance between channels allows CUs to position themselves as more responsive to members' needs and preferences.

Similar to how technology has evolved since the 1990s, consumers' relationship with money has transformed and CUs must adapt.

The welcoming tap room feel of On Tap CU's two branches helps make finances less intimidating for members.

How can branches help CUs to reach the goal of strengthening brand loyalty? It all begins with design.