Credit Union Management

The two longtime leaders look at the big picture of what America's Credit Unions will be while their teams work out details.

Some employers don't make enough productivity-related data and other metrics available to employees.

Hairston, who served the credit union for nearly two decades, passes away unexpectedly on Aug. 16.

She succeeds former CEO Steve Kenny, who retired earlier this year.

"I am not only comfortable with change, but embrace it and believe it is necessary for a successful organization."

A legacy of customer service, and community empowerment and partnership, is what gives credit unions an advantage.