Commentary

As we proceed through 2002, many of the hot topics in credit union technology have slowed down dramatically, with one notable exception: Customer Relationship Management (CRM). This technology issue is expected to remain strong. Meridian Research predicts that the U.S. financial industry will spend over $2 billion this year on...

NCUA's repeal of CAP in December did not sit well with those special interest groups that favor extending Community Reinvestment Act (CRA) requirements to credit unions. Hence, the lawsuit filed against NCUA by the National Community Reinvestment Coalition (NCRC) and the appearance recently of several "studies" purporting to show that...

Looking for an innovative way to challenge your entrepreneurial staff and develop future branch managers? Think "out of the box" and try a Team Management approach where leaders take turns being the boss. We've all experienced similar challenges in growing new leaders, expanding into new markets and implementing fresh ideas...

"In general I believe that if a section of the law has become obsolete or counterproductive it should be removed or brought up to date and I think that should be the goal of regulatory reform." - Senator Debbie Stabenow (D-Mich.) to the CUNA GAC on her support for the...

"It's not what you don't know that hurts you. It's what you know that ain't so."-Will Rogers, Jr. Just as the typical credit union a decade ago is vastly different than it is today, so, too has changed what had been the realities of credit union marketing. Where a typical...

After viewing one of the best Super Bowl games I have ever seen, I realized like many Americans that a rousing good football game only enhances seeing the clever commercials for which Super Bowl telecasts have become famous. In years of lopsided match-ups, didn't we actually look forward to the...

Following the passage of the Credit Union Membership Access Act in 1998, nearly all of us, from NCUA and CUNA, the Leagues and many credit union CEO's reminded ourselves that we could not sit back again and wait for the next banker attack. We all understood that we had to...

Credit unions can stand out by offering high-demand services It's no secret that people are making financial decisions on the Web. In fact, analysts from International Data Corp. expect that by 2004 not only will almost all high-income households access the Web, but more than 50% of these same households...