Commentary

You resent them a little, dont you? Those big banks with their huge marketing budgets and well-known brands. Their glossy brochures and those dazzling websites. Your credit union has great ideas, too, but with such a limited budget, its impossible to accomplish.

I recently had lunch with a respected business contact and friend. During our conversation about 2012 successes and direction for 2013, we got on the topic of goals.

The full effect of the DoddFrank Wall Street Reform and Consumer Protection Act is still to be felt in the financial sector. Dodd-Frank creates an environment of increased scrutiny and heightened sensitivity by regulators and consumers.

Create your own Computer Incident Response Plan.

Customer service and marketing are blending into one place, and education is next.

Customer service and marketing are blending into one place, and education is next.