WASHINGTON. - The CAN-SPAM Act is new on the books, and while at first glance the spam-busting law probably should not affect credit unions too much, the devil is in the details. "We're still waiting to see what the industry is going to do with this, what the Federal Trade...

COLUMBIA, S.C. - Credit union marketing used to basically involve colorful brochures, the occasional ad and maybe a booth at a festival. "When I started in the industry more than 15 years ago, marketing was more about the writing, creative and design aspects than anything else," says Suzanne McCann, vice...

COLUMBIA, S.C. - How to serve the banking needs of small businesses is becoming an issue among credit unions, and technology vendors are actively working to provide the infrastructure to support the growing demand from their clients. It's a new area for most, and the credit union industry as a...

CAMBRIDGE, Mass. - Credit union members who go online for loan and other applications can go away disappointed, leaving behind unfinished business. Failure to meet consumer expectations is holding back the number of online applications done each year, and it can be prevented, according to Ron Shevlin, an analyst with...

COLUMBIA, S.C. - What's the big deal about spam? All you have to do is delete it. Of course, that can be a lot of clicking. "We've captured almost 70,000 spam-related messages since Oct. 1," Tom Phillips, exchange systems administrator at $4.5 billion Boeing Employees Credit Union in Seattle, said...

NEEDHAM, Mass. - Making home equity cash available through a credit card is commonly seen as a way to generate activity in that lucrative line of business, but the numbers don't show it works. That's the take from TowerGroup senior analyst Christine Pratt, who has found that online access is...

KING OF PRUSSIA, Pa. - You can do about anything online these days, including preparing for those times when you're not. That's the idea behind PLANet for Credit Unions, which bills itself as the industry's only credit union-specific, Web-enabled business-continuity planning (BCP) software that meets both FFIEC and NCUA regulations....

SUITLAND, Md. - Andrews Federal Credit Union (AFCU) serves a lot of people with high-tech, high-security jobs, and it has some pretty high-tech gear of its own. The $685 million military-based CU is running a storage-area network (SAN) from EMC Corp. that has reduced daily backup of all servers from...