CHICAGO - Something that sounds as simple as keeping track of trouble calls can get quite complicated when it involves a few hundred employees, a couple dozen help desk staffers and an array of different computer systems and applications. That's why Alliant Credit Union turned to HelpSTAR help desk software,...

KINGSTON, N.Y. - In the parlance of high-tech consulting, a project is often called an engagement. In the case of Mid-Hudson Valley Federal Credit Union and Benchmark Technology Group, it's been a long engagement indeed. The relationship between the $470 million New York credit union and the Atlanta-based provider of...

BAYTOWN, Texas - The backbone of this credit union's technology infrastructure is a Citrix server farm powering an array of emulated and embedded thin clients. From there, members can access their accounts through Digital Insight home banking, do bill pay with Metavante software, get their e-statements through a Lanvera system...

COLUMBIA, S.C. - According to a new Forrester Research report, the percentage of online consumers who get at least one e-statement has more than tripled in about 18 months or so. So that should amount to big savings for those financial institutions that no longer have to send costly paper...

LAKELAND, Fla. - Publix Employees Federal Credit Union is in the process of rolling out a series of high-tech solutions aimed at both improving member service and hardening network reliability while increasing internal efficiencies. At the heart of the effort are a phalanx of products from Cisco Systems, the major...

ANAHEIM, Calif. - Keeping the good stuff in rather than the bad guys out is the idea behind a new security system undergoing scrutiny at Partners Federal Credit Union. Partners now is in the process of beta testing Compliance Commander, a regulated information monitor (RIM) from Intrusion Inc., a Dallas-area...

WEST LAFAYETTE, Ind. - Passageways LLC continues to gain traction in credit union land, with the portal-providing CUSO signing seven new clients so far this year. "An increasing number of credit unions seem to prefer investing in a portal platform rather than building an intranet in-house," says Paroon Chadha, vice...

VANCOUVER,Wash. - When it comes to multitasking, Jim Morrell's got it coming and going. By day, he's the vice president of information services at iQ Credit Union, helping shepherd the growing list of high-tech services and responsibilities at the $282 million community institution. He also is active in the industry,...