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Although U.S. employees who regularly use generative artificial intelligence tools in their daily work are confident about the technology, they also would like additional support from their leaders. "We will continue to find new and innovative ways to shorten our labor gaps with intelligent customized AI interactions and processes, but we will need access to skills in our teams who can build them," said Steve Watt, chief information officer at Hyland.

In the digital solution company's recent survey of 900 fulltime employees who use generative AI tools for work at least once a month, 95% said they were either somewhat confident or very confident. At the same time, respondents also indicated they want much more support when it comes to the technology:

  • Ninety-eight percent said they want some level of training with generative AI technology.
  • Fifty-seven percent said they desire company-specific training modules and programs.
  • Soft skills also are a focal point for generative AI users, who said AI ethics (47%) and AI compliance and security (46%) are important to them.
  • Forty-three percent also said they want additional available measures to fact-check the technology's output

"We need to be ramping up our own AI skills," Watt said, "both within our technical teams, as those platforms on which our teams build solutions are rapidly deploying AI capabilities, and within our business groups so they, too, can understand where and how these technologies may have the most impact."

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