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Thinking Beyond Cybersecurity to Safeguard Member Data

While cybersecurity is critical, CUs shouldn’t neglect the threat of schemes that originate outside of the internet, experts say.

executives sitting at a table discussing cybersecurity Image: Shutterstock.

Much has changed in recent decades in terms of how credit unions protect member assets and determine the legitimacy of transactions. ­David Green, president/CEO of 1st Northern California Credit Union (1st Nor Cal), recollected that when he first joined 1st Nor Cal as SVP/CFO in May 1992, branch staff usually recognized members as they walked in and did not ask them to produce identification. About six months later, the credit union began requiring photo ID for in-branch transactions, much to members’ dismay. “I come in every week – how can you not know who I am?” Green recalled members saying in objection to the new rule.

Fast forward to 2023, and members are accustomed to the scrutiny required to ensure they are who they say they are. But despite the many security controls credit unions have in place, threats remain. So, how should credit union leaders be thinking about cybersecurity and fraud now, and what types of attacks are most likely to slip through the cracks?

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Natasha Chilingerian

Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.

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