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CU Challenges Give CIOs the Opportunity to Emerge as Valued Internal Partners

Members Choice Credit Union’s chief information officer discusses the role’s shifting responsibilities.

By Ralph Owens | May 26, 2023 at 09:00 AM
Credit unions looking for fintech partners during M&As. Source: Shutterstock

The role of credit union chief information officers (CIOs) undoubtedly continues to evolve, especially in today’s digital age. With that evolution comes various challenges (and opportunities) to position IT departments as revenue-generating partners for credit unions.

So often in this industry, CIOs can end up getting closed off from other departments due to the daily demands of the role. CIOs can often be perceived as less innovative or less open to new ideas since other factors, such as information security risks, come into consideration. A lack of collaboration or innovation can harm a reputation, so to help overcome this perception, CIOs should feel empowered to “run toward” their internal customers and work collaboratively to find solutions for complex business challenges.

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