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How Conversational AI Can Transform Your Service Strategy

The benefits of conversational AI solutions go beyond creating meaningful, rewarding experiences for employees and members.

By Seb Reeve | April 10, 2023 at 09:00 AM
Hand with robot hand coming out of screen Source: Shutterstock.

It’s no secret that U.S. consumers have increasingly adopted and preferred digital credit union solutions. More than 70% of customer engagement interactions will start in a digital channel and be resolved entirely from there, according to a recent Javelin webinar. Likewise, PwC issued a consumer survey that found 61% of consumers interact with their financial institutions on a weekly basis via digital channels.

While consumer expectations continue to trend further toward seamless digital experiences, so too do the needs and demands of your employees. The pandemic has ushered in new hybrid workforce models for many organizations.

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