Three CUs Invest in CUSO Mahalo Banking
CUSO providing online and mobile banking solutions completes a $20 million round of funding.
When Mike Upton became a member of First Tech Credit Union in 1993 while working for a start-up in Portland, Ore., little did he know that the move symbolized a foreshadowing of his future career as a technology executive. He went on to work for several large software companies that service banks and credit unions, as well as with Capitol One’s Enterprise Digital team in Richmond, Va., and as SVP of mobile/online banking and consumer payments at Bank of America in Charlotte, N.C. Now, he’s chief digital and technology officer for First Tech, a $14 billion credit union based in San Jose, Calif., whose members include the employees of Amazon, Microsoft and Google.
In part one of this two part Q&A with CU Times, Upton discussed how prior digital investments help prepared First Tech for the pandemic, remote work, and how COVID-19 has shaped digital strategy and member experience. Responses have been lightly edited for length and clarity.
Already have an account? Sign In Now
CUSO providing online and mobile banking solutions completes a $20 million round of funding.
The CUSO unveils Origence arc, which includes advanced machine learning technology as a result of a partnership with Zest.
Consumers who use a CU as their primary institution are satisfied, but they are in the minority, a new Mobiquity report finds.
Guide
Sponsored by DataVisor
The Dummy Handbook on Machine Learning for Fraud Detection
This handbook provides an overview of the different types of machine learning (ML), and how best to use them to detect and prevent fraud.
White Paper
Sponsored by Canidae, LLC
Buy Local Spend Local: Drive Membership & Increase Income
Attracting new members and deepening current member relationships is top of mind for credit unions, but finding ways to do so can feel overwhelming. Download this white paper to learn how your credit union can achieve both with the Buy Local Spend Local program and how your CU can benefit from it.
eBook
Sponsored by Salesforce, Inc.
How Credit Unions Can Embrace a New Service Model for the Digital World
With only 27% of customers saying that the financial services industry provides great customer service, credit unions have an opportunity to improve customer experiences by modernizing their service models.
Copyright © 2022 ALM Global, LLC. All Rights Reserved.