Digital payments Source: Shutterstock

When Mike Upton became a member of First Tech Credit Union in 1993 while working for a start-up in Portland, Ore., little did he know that the move symbolized a foreshadowing of his future career as a technology executive. He went on to work for several large software companies that service banks and credit unions, as well as with Capitol One’s Enterprise Digital team in Richmond, Va., and as SVP of mobile/online banking and consumer payments at Bank of America in Charlotte, N.C. Now, he’s chief digital and technology officer for First Tech, a $14 billion credit union based in San Jose, Calif., whose members include the employees of Amazon, Microsoft and Google.

In part one of this two part Q&A with CU Times, Upton discussed how prior digital investments help prepared First Tech for the pandemic, remote work, and how COVID-19 has shaped digital strategy and member experience. Responses have been lightly edited for length and clarity.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?

Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

More from this author


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.