Revolutionizing Teachers FCU’s Digital Strategy

Suresh Renganathan

Joining an organization as chief technology officer with plans to implement a new vision for digital transformation – amid a global pandemic that has made access to digital tools more critical than ever – would challenge even the most seasoned technology executives. Suresh Renganathan stood up to that challenge last year when he became chief technology officer for Teachers Federal Credit Union just before the pandemic began. In this Q&A, he shares his approach to digitally revolutionizing the Hauppauge, N.Y.-based Teachers ($8.7 billion in assets, about 365,000 members), the credit union’s partnership with the global IT services and consulting company Infosys, his advice for other credit union chief technology officers and more.

Renganathan brings over 27 years of experience to Teachers and formerly served as head of digital engineering at Farmers Insurance Group, where he helped lead the company’s innovation of customer-facing digital products and solutions. There, he was responsible for creating a customer self-service portal that ultimately led to more than two million customers adopting digital, web and mobile channels for sales and self-service needs. Before that, he spent 14 years at American Express, where he improved cryptography utilities, implemented vendor optimization and oversaw strategic development of digital offers that ultimately benefited more than 10 million card members. Renganathan holds an MBA in technology management and also considers himself a passionate volunteer, having served on numerous non-profit advisory boards dedicated to improving the education of children worldwide.