Suresh Renganathan Suresh Renganathan

Joining an organization as chief technology officer with plans to implement a new vision for digital transformation – amid a global pandemic that has made access to digital tools more critical than ever – would challenge even the most seasoned technology executives. Suresh Renganathan stood up to that challenge last year when he became chief technology officer for Teachers Federal Credit Union just before the pandemic began. In this Q&A, he shares his approach to digitally revolutionizing the Hauppauge, N.Y.-based Teachers ($8.7 billion in assets, about 365,000 members), the credit union’s partnership with the global IT services and consulting company Infosys, his advice for other credit union chief technology officers and more.

Renganathan brings over 27 years of experience to Teachers and formerly served as head of digital engineering at Farmers Insurance Group, where he helped lead the company’s innovation of customer-facing digital products and solutions. There, he was responsible for creating a customer self-service portal that ultimately led to more than two million customers adopting digital, web and mobile channels for sales and self-service needs. Before that, he spent 14 years at American Express, where he improved cryptography utilities, implemented vendor optimization and oversaw strategic development of digital offers that ultimately benefited more than 10 million card members. Renganathan holds an MBA in technology management and also considers himself a passionate volunteer, having served on numerous non-profit advisory boards dedicated to improving the education of children worldwide.

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Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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