Delivering A Polished Digital Experience While Preventing Fraud for Members



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Now, more than ever, the need for credit unions to be mobile-based and provide digital services for their members is paramount in order to stand out from competitors.

As credit unions move operations online, they have become ideal targets for fraudsters due to a lack of sophisticated fraud controls. At the same time, avoiding negative impacts to the online member experience is critical for credit unions to keep member acquisition, engagement, and retention metrics in check.

Join this webcast to discover how to best protect your members' web and mobile sessions without introducing friction or compromising the digital experience you deliver. You will learn about:

  • Inherent vulnerabilities frequently targeted at credit unions
  • Evolving attack vectors via manual fraud, ATO, and financial aggregators
  • Countermeasure efficacy – why 2FA, browser/device fingerprinting, and CAPTCHAs often fall short
  • How to gain an incredible return on investment (ROI) in the form of significant fraud loss reduction, reduced user friction, and an extremely low rate of false positives for your credit union


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Dan Woods | VP, Shape Intelligence Center | F5

Before joining Shape, Woods served as Assistant Chief Special Agent of Special Investigations at the Arizona Attorney General's Office, where he investigated computer crimes and complex fraud. Prior to that, he spent 20 years with local, state, and federal law enforcement and intelligence organizations, including the FBI as a special agent, where he investigated cyber terrorism; and the CIA as a technical operations officer, where he specialized in cyber operations.

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