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Sharonview FCU’s new Shelby, N.C., branch continues its open-concept design it launched in 2015. (Photo: Sharonview FCU). Sharonview FCU’s new Shelby, N.C., branch continues its open-concept design it launched in 2015. (Photo: Sharonview FCU).

One lesson from the COVID-19 pandemic for Sharonview Federal Credit was that an open branch concept works best when branches are open.

Like most credit unions, the Charlotte area credit union ($1.6 billion in assets, 94,527 members) shut down lobbies when COVID-19 was declared a pandemic March 11, 2020. Things were made worse because several branches did not have drive-thru tellers.

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Jim DuPlessis

A journalist for decades.

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