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Financial services research firm BAI released a generation-based banking preferences report Thursday, revealing how Gen Zers, millennials, Gen Xers and baby boomers have shifted their attitudes toward banking during the last 12 months of the pandemic.

Among the key findings in the “BAI Banking Outlook Special Report: Banking Attitudes, Generation-by-Generation” were that Gen Z (ages 18-24) respondents said offering 24/7 customer service is the top way mobile banking apps could be improved. Gen Z also ranked debit cards as their top preferred payment method (44%) followed by cash (28%).

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Natasha Chilingerian

Natasha has served as an editor for CU Times since March 2015. She also served as a communications specialist for Xceed Financial Credit Union (now Kinecta FCU) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer for more than 16 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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