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The credit union industry faces a tremendous challenge in the era of COVID-19. Individual institutions must keep their workforce and members safe while maintaining normal operations. Deal-making must go on despite economic downturns, job losses and the difficulties of doing business without face-to-face interaction. Retail branch workers have tried to keep operations strong despite fears of COVID-19 transmission, threats from the growing number of online options and declining pedestrian traffic.

There have already been COVID-19 outbreaks in the offices of credit unions and other financial institutions. JPMorgan Chase experienced a well-publicized incident in September in which it had to send midtown employees in its sales and trading division home due to COVID-19 just days after it had sent these workers back to their offices. This latest setback came on the heels of the bank’s even more problematic COVID-19 outbreak in March at the onset of the pandemic.

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