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Source: Callahan & Associates

In a year unlike any other, some things remain the same – for instance, the providers that perennially dominate the credit union core processing market. This year, however, the technology they provide has played an even more crucial role in responding to new imperatives brought to the forefront by the coronavirus pandemic.

The best example of this is the emergence of virtual engagement as the new normal in conversions. The process has changed on the fly, and that mode of delivery – once so heavily dependent on the in-person presence of a supplier’s team – might be permanently altered.

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