Published in May, James Robert Lay's book, Banking on Digital Growth, may have arrived just in time.
James Robert Lay
If anything, the COVID-19 health and economic crisis has clearly demonstrated how critically important digital banking is after credit unions were forced to close or partially close their branches. Sure, there will always be a place for the branch, but while many employees are still working from home, credit union executives have been rethinking their branch positions. Some of them have already decided to permanently close a portion of their branches and invest more resources into digital banking to drive growth now and into the future.
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