Two people using different digital banking platforms on their laptop and iPad Source: Shutterstock.

The financial industry is always looking for ways to make its services more member friendly, more convenient and easier to use. The COVID-19 pandemic has accelerated that urgency to meet members’ growing digital banking needs.

The latest credit union to implement such a digital platform to improve the member experience was the $662 million Financial Plus Credit Union in Flint, Mich., which serves over 55,000 members in 34 counties in Michigan.

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