If there is one thing that is certain with COVID-19, it is thatthe question is not if digital banking has to be deployed, but how.Unfortunately, many credit unions have learned the hard way thattheir digital banking capabilities are not at the level they needto be to support a member base sheltering at home. The good news isthat there are still ways to make a positive difference for currentand future members by rolling out enhanced digital bankingofferings.

Now more than ever, credit unions need to prioritize digitalcapabilities that enable their members to access all theirfinancial needs in the palm of their hands. And the demand is high.In a February 2020 survey, Cornerstone Advisors found that toppriorities for financial institutions were growing deposits,achieving new customer growth and launching new bankingproducts.