Woman using mobile banking from couch Source: Shutterstock

If there is one thing that is certain with COVID-19, it is that the question is not if digital banking has to be deployed, but how. Unfortunately, many credit unions have learned the hard way that their digital banking capabilities are not at the level they need to be to support a member base sheltering at home. The good news is that there are still ways to make a positive difference for current and future members by rolling out enhanced digital banking offerings.

Now more than ever, credit unions need to prioritize digital capabilities that enable their members to access all their financial needs in the palm of their hands. And the demand is high. In a February 2020 survey, Cornerstone Advisors found that top priorities for financial institutions were growing deposits, achieving new customer growth and launching new banking products.

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