mortgage approved on a digital loan application. Twenty-one percent received their loan application decision via their mobile device, up from 11% in 2018. (Source: Shutterstock)

Fiserv latest survey showed consumers increasingly at home with digital loan applications, with almost two-thirds of loan seekers using computers or mobile devices to complete at least some application portion.

The Brookfield, Wis.-based fintech powerhouse’s latest “Expectations & Experiences” consumer trends survey found 65% of loan applicants reported using computers or mobile devices to complete at least a portion of the application, up from 56% in 2018.

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Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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