A new study find the dangers of malicious mobile apps hiding in plain sight.

Rejection though silence, overwhelmingly complicated choices, and inadequate, directionless procedures. These are among the digital banking challenges faced by students trying to apply for banking and credit card accounts.

New York City-based Lightico, which provides a customer experience platform, organized a social experiment to observe the digital onboarding challenges faced by college students at Bank of America, Capital One, Citi, and Wells Fargo.

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Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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