Mobile banking login

When credit unions receive knocks on their digital front doors, they must accurately identify those who are knocking while remaining welcoming to members who are simply entering to transact business. That’s the challenge the Brookfield, Wis.-based Fiserv, Inc. hoped to address by launching SecureNow: Login Defense, an extension of SecureNow from Fiserv, which facilitates accurate recognition of suspicious devices, and enables credit unions and other financial institutions to boost cyberattack detection rates while also reducing the number of steps needed to access accounts.

Recently, the $1.85 billion, North Charleston, S.C.-based South Carolina Federal Credit Union was seeking help with balancing security and member engagement. It had always strived to make online banking security so tight that no fraudulent activity could sneak by. In fact, the credit union, which operates 20 South Carolina offices in four major Palmetto State markets including Columbia and Georgetown, has never experienced any type of online banking fraud. But as a consequence, the user experience was challenging for members.

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Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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