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CUs Caught Between Legacy Systems & New Tech Challenges

Part two of a panel discussion of credit union IT challenges: “I think it's a balance of needs, costs and being able to deliver what's necessary.”

The continuing IT challenges for credit unions.

Lingering legacy technology, and fintech development speeding past their ability to stay up-to-date are some challenges facing credit unions in this era of fintech disruption, better member experience and digitization.

Dealing with these IT challenges was a focus of the second part of a recent CU Times discussion with Ted Bilke, president of the Monett, Mo.-based Jack Henry & Associate’s Symitar division; Robb Gaynor, chief product officer for the Austin, Texas-based Malauzai, a Finastra Company; Mickey Goldwasser, vice president of marketing for the Glastonbury, Conn.-based Payrailz; John Levy, EVP of the Rahway, N.J.-based IMM; Keith Malbrue, chief information officer for the $1.4 billion, Dallas, Texas-based Credit Union of Texas; and Joe Salesky, CEO of the San Francisco, Calif.-based CRMNEXT.

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Roy Urrico

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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