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Credit unions are outdoing banks when it comes to turning registered digital sign-ups into active end-users, according to new data from Austin, Texas-based Malauzai Software. 

Based on the company’s November 2017 data for 875,000 active internet and mobile banking users at over 400 banks and credit unions, 72% of registered end-users actively used their credit union’s digital channels on one or more devices in the previous 90 days. That compares to about 62% for banks, according to Malauzai.

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Tina Orem

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