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In recent years, the demand for digital channels among consumers has grown rapidly. The ability to make payments on a mobile app or apply for a loan online, without ever needing to visit a physical branch, has become ubiquitous among larger financial institutions. To remain competitive, many credit unions are adopting these new digital channels. However, it is not without its risks. Without the proper fraud and identity protocols in place, credit unions could be on the hook for unwittingly authorizing a fraudulent transaction or loan.

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