I'm not the first to argue that technology has put the social skills of American consumers on life support.
Take a look around, and you'll notice people spending their days hiding behind their mobile devices, using them to order toiletries and groceries, communicate with their friends and coworkers, line up a date for the weekend and book a hair appointment. All without speaking a word. Some of these individuals are not even visible to the public eye – thanks to the rise of e-commerce, any product or service can be delivered to one's door. Why even leave the house?
When it comes to banking, cowering behind a mobile device is an acceptable option as well. Mobile banking apps, remote deposit capture, chatbots, text alerts and other forms of self-service functionality have lessened the need for human contact. And that means credit union branches are destined to suffer the same sad fate as old Blockbuster and Sears stores, right?
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