Rahway, N.J. based IMM announced integration with Symitar’s SymApp to allow the completion of “lights-out” lending, allowing credit unions to perform real-time loan originations and account openings online anytime.

E-signature and e-transaction management solution firm IMM – as part of its that its new referral and marketing agreement with Symitar, a division of Monett, Mo.-based financial technology solutions provider Jack Henry & Associates Inc.— will integrate IMM eSign with Symitar’s SymApp to provide credit unions with real-time, online loan origination and account opening capabilities.

“Lights-out” is IMM’s term for the ability for members to sign documents associated with an account opening or loan origination transaction without having to cease the online process because it is outside the credit union’s normal business hours, or go to a branch to sign documents in-person.

According to the companies, with IMM’s enhanced e-signature services integrated with Symitar’s SymApp solution, credit unions can complete end-to-end online transactions without requiring any employee engagement. Members can apply for loans or new accounts online, provide required underwriting materials, and if approved, review and electronically sign required documents.

“We are proud to work with the Symitar team to offer such a valuable interface between their SymApp platform and IMM’s eSign solution for credit unions,” John Levy, executive vice president of IMM, said. “Enabling credit unions to complete loan and new account transactions entirely online is a significant competitive advantage. We are really excited to offer the only solution that enables ‘lights-out’ lending, allowing members to complete loan applications, receive a decision and then eSign the loan paperwork online, all without ever stepping foot into a branch.”

IMM’s signature eSign solution integrates with virtually any business application currently in use by a credit union including core, lending, account opening, and ECM/Imaging systems.

In other Symitar related news: San Jose, Calif.-based mobile card service provider Ondot Systems, announced it joined the Symitar Vendor Integration Program. This enables Ondot’s card control platform to integrate with Symitar’s Episys core system. The Vendor Integration Program helps Symitar’s customers deploy third-party products.

Ondot integrates with Episys via SymXchange a services-based programming interface that enables third-party vendors and credit unions to access the platform’s core data and business rules.

Ondot’s solution automates nine of the most common card related customer service tasks in a mobile setting. Members using the platform can manage card on/off, card replacement, real-time transaction alerts, spending limits, establishing location usage parameters and other actions that traditionally required contacting customer service.

The $2.9 billion San Antonio-based Credit Human, formerly San Antonio Federal Credit Union, has been using Ondot since late 2016, and the credit union has found that the card control application reduces the number of service calls made by members and increases mobile engagement with members.

“Ondot’s software’s biggest impact has been in driving a better member experience in our mobile channels,” Adele Glenn, emerging channels innovation architect for Credit Human, said.

“Financial institutions that put the power of mobile-based card controls into consumers’ hands see daily mobile app and card usage increase as users establish their own usage preferences,” David Golden, senior director product and professional services at Ondot, said. “By providing the tools needed to make the experience seamless from the Episys core processing system through the end user, credit unions benefit from increased card use, reduced service expenses and greater digital engagement.”

Instant Insights /

Credit Unions Can Now Offer 'Lights Out' Online Loan Origination

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