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Earlier this year, I celebrated my 20th anniversary as the CEO and president of Jax Federal Credit Union; a few short weeks later, we unveiled a newly redesigned lobby at our main branch, the culmination of almost a year of work. Both occasions inspired me to reflect on all that has changed since I first arrived in Jacksonville, Fla., in 1997 – not just in our five-county membership area, but also within the credit union industry.

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