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The student loan forgiveness program designed to help indebted college graduates working in public service jobs has problems with loan servicers that the Consumer Financial Protection Bureau is trying to correct.

According to a new CFPB report, “Staying on Track While Giving Back,” borrowers complain that servicers fail to inform them about eligibility for the Public Service Loan Forgiveness program, deny their eligibility after they’ve started working in public service and erroneously process payments during annual recertifications so those payments don’t qualify for loan forgiveness.

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