Millennials have long been portrayed as poles apart from other generations served by the financial industry, but new research from Jacksonville, Florida-based financial software company FIS suggests some millennials actually aren’t that different from Gen Xers when it comes to banking habits and preferences.

The survey, conducted in December 2016, asked 8,000 millennials, Gen Xers and baby boomers in eight countries to rank the importance of key parts of the banking experience and how well their banks reflected those attributes. It found that both older millennials (age 26-36) and Gen Xers (age 37-51) in the United States, United Kingdom, Germany and other countries are more likely to use regional banks as their primary financial institutions, both handle about 75% of their banking activities online or via mobile and both share — in the same order — the same 10 most important financial institution attributes.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Tina Orem


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2024 ALM Global, LLC. All Rights Reserved.