Credit unions and other financial institutions had better getready to embrace multitasking if they intend to be ATM operatorsmuch longer, according to a new report from ATM Marketplace andItalian software provider Auriga.

The report, which surveyed more than 300 ATM industry membersand more than 1,000 ATM end-users in the United States and theUnited Kingdom, found consumers still like to hit the ATM – 63% ofrespondents used one at least monthly – but they want ATMs to do alot more for them.

A whopping 70% said they'd like ATMs to offer cash indenominations other than just $20 bills, for example, and 39% wantATMs to perform real-time transactions. The survey also found 34%want biometric identification to replace PIN entry and 32% wantcheck-cashing capabilities. About one in four said they want anemail receipt option and 19% want bill pay.

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