Today's mobile banking world is all about performance, userexperience and interfaces. However, just as there isn't one mobilebanking user type, no single solution fits all credit unions.

So, what is the best way for credit unions to mobilize theirbanking? That depends.

“For us it's not so much about age or member segmentation as itis functionality and the ability to keep our members,” SteveErvolino, chief information officer for the $1.4billion Dupaco Community Credit Union, whose primarymember concentration centers around Dubuque, Iowa and eastern Iowa.About 20% of the credit union's members live outside a branchservice area.

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Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).