Member satisfaction with their credit union dropped to a four-year low in 2016, according to a research group that surveys members annually.
"Credit union member satisfaction has consistently been among the highest of all customer bases measured," said the CFI Group, an Ann Arbor, Mich.-based research organization that annually measures customer satisfaction in several industries.
But this year, on a 1-to-100 scale, satisfaction among credit union customers dropped three points, to 84, the CFI Group said.
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