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One challenge fraud prevention experts face is identifying true fraudulent transactions in a sea of false positives. Too often, it is the credit union member noticing a slew of fraudulent charges before the credit union notices rare transactional behavior. Or the credit union notices uncommon purchases that were in fact initiated by the member, but due to a lack of updated contact information results in the credit union turning off the member’s debit card as a precaution.

In either scenario, the credit union is receiving calls from a member who is unhappy. The member either has a disruption in access to their money, or they are trying to reclaim money stolen from their account.

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