SAN DIEGO – Credit unions must embark on a new digital marketing journey to meet modern consumer demands, beat competitors and ultimately grow, CU Grow CEO James Robert Lay advised during a breakout session, "Banking on Digital Marketing to Grow," at CU Direct DRiVE 16 Wednesday.
Currently, many credit unions are falling behind when it comes to implementing a successful digital marketing strategy. According to CU Grow's research, 70% of credit unions don't have a documented digital marketing strategy, and 83% haven't mapped out the consumer digital journey.
"It hurts to make big changes, but big changes and pain can ultimately facilitate growth," the head of the Houston-based consulting firm said.
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