The $13.9 billion, Tukwila, Wash.-based BECU received a 2016 Model Bank award in the Omnichannel Banking Category from global advisory firm Celent in recognition of its innovative approach to ATM channel analytics.
The 900,000-member BECU, the nation's fourth largest credit union, has earned a reputation for using cutting edge technology. The credit union's members heavily use its full-service fleet of more than 200 ATMs, averaging 8,000 to 12,000 transactions per month.
"We have recognized BECU as a Celent Model Bank because of its innovative approach to ATM channel analytics that led to demonstrable improvements in member experience," Bob Meara, senior analyst for Celent, commented. "Beyond member experience, BECU used transaction data in a new way to better manage its IT infrastructure, self-service device and application portfolio in production."
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
