Just 15 banks and one credit union accounted for about 80% of consumer complaints to the CFPB about bank accounts or service, according to the agency’s November complaint report.

Based on consumer complaints the CFPB sent to companies for response between June and August 2015, Bank of America took the top spot as the most complained-about financial institution, with a three-month average of 284 complaints. Wells Fargo was number two, with an average of 216 complaints, followed by JPMorgan Chase, PNC Bank, U.S. Bancorp, Citibank, SunTrust Bank, TD Bank, Capital One, Regions, BB&T Financial, RBS Citizens and USAA Savings.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?

Tina Orem


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.