Just 15 banks and one credit union accounted for about 80% of consumer complaints to the CFPB about bank accounts or service, according to the agency’s November complaint report.

Based on consumer complaints the CFPB sent to companies for response between June and August 2015, Bank of America took the top spot as the most complained-about financial institution, with a three-month average of 284 complaints. Wells Fargo was number two, with an average of 216 complaints, followed by JPMorgan Chase, PNC Bank, U.S. Bancorp, Citibank, SunTrust Bank, TD Bank, Capital One, Regions, BB&T Financial, RBS Citizens and USAA Savings.


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Tina Orem


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