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Navy Federal Credit Union experienced a 54% increase in complaints to the CFPB versus the same three-month period last year, according to the bureau’s November complaint report.

Based on consumer complaints the CFPB sent to companies for response between June and August 2015, Navy Federal came in at number 14, with an average of 26 complaints — a 54% increase versus the same three-month period in 2014. The credit union ranked third in terms of largest percent increase in complaints over last year, the CFPB said. Navy Federal did not respond to a request for comment.

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Tina Orem


Credit Union Times

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