X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

In today’s digital society, consumers are used to service anytime, anywhere. As a result, the personal experience between consumers and their financial institutions has dwindled, and credit unions are realizing they must provide a superior experience to their members and revitalize their personal relationships in order to survive.

TimeTrade recently surveyed 1,052 consumers and 100 financial executives, asking in-depth questions regarding their perceptions and behaviors around customer experience and banking. The survey revealed that the majority of consumers still visit their bank’s branches a minimum of five times a year – at least once per quarter. Smart credit unions will use these visits to provide a highly personalized experience with the right credit union employee in a timely manner.

Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.