While vendors struggle to match software packages to loanorigination systems to comply with new TILA/RESPA regulations, onecredit union said it recently processed mortgages by hand.

Carrie Wood, CEO of the 9,800-member, $59 million TimberlandFederal Credit Union told a Senate Banking subcommittee Wednesday her staffrecovered an old typewriter from a closet to work on the formsmanually until its vendor's bugs could be worked out.

“With this particular change, we are vendor-dependent to ensureour data processing system pulls all the right information into thecorrect fields on the forms,” Wood testified. “When we ran into anunanticipated problem after we flipped the switch to the new form,we were forced to manually input information into the new forms,slowing down the process for our members and potentially exposingus to errors.”