PORTLAND, Ore. – Today's hackers are targeting organizations' processes and people – not just their technology – meaning effective data breach prevention must start with changes to employee behavior.

That was the key argument presented by Giles Witherspoon-Boyd, president/CEO of the Orem, Utah-based consulting firm Kaizen Data Security Group, at NWCUA's Amplify Thursday.

During his breakout session, "The Changing Payments Landscape: What Your Credit Union Needs to Know," Witherspoon-Boyd presented some alarming statistics on the vulnerabilities associated with payments technology and advised credit unions on how to approach security as payments technology continues to evolve.

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.