What’s the secret to fostering an environment that supports personal and professional growth? According to Maria Rolston, it’s genuine curiosity.

“I ask lots of questions and I try to make meaningful connections,” the assistant vice president of learning/development at Franklin Mint Federal Credit Union in Broomall, Pa. said. “Employees engage with organizations for a variety of reasons, and it’s important to listen to the reasons why. What keeps them excited for a new day? What keeps them coming back? What is it that makes them feel they belong? In my opinion, the true development doesn’t happen until you see the class list.”

For the latest Women to Watch honoree, clear communication and employee development is crucial to the success of any organization. In an age of workplaces filled with younger generations and constantly changing business needs, she maintained that credit unions need to look at how they communicate and question whether they’re doing too much or not enough. They must ask: Is a change in frequency needed? Is the technology in place to support the communication? Does it build trust? How can I ensure my message is being heard?

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