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High-Touch Loans to Soon Dominate

Loans of the future will be based on high-level technology combined with high-touch servicing, experts predict.

By David Morrison | Updated on August 07, 2015

Successful lending strategies of the future are likely to be based on a mix of high-level technology along with high-touch servicing, according to lending executives and consultants.

An increase in the use of advanced technology in the lending space has been trending for years, as demonstrated by a rise in the number of consumers served by both banks and credit unions who choose to interact with their financial institutions online rather than at a branch or through a call center.

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