Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Fight or flight responses are typical in many credit union collections departments, but for collections operations supervisor Kyrie Deger and his team at VyStar Credit Union in Jacksonville, Fla., that reaction has been subsiding one solution at a time.

“We’re lucky,” CU Times’ latest Trailblazer 40 Below said. “In our organization, our group is celebrated. For us, it’s been about getting out of the mentality of collections as a necessary evil and instead being a solutions-oriented group. It’s not that we have to call members, we want to call them to provide the best solution possible.”

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?

Dig Deeper


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2022 ALM Global, LLC. All Rights Reserved.