The CFPB finalized a policy that will allow consumers who submit complaints to the bureau to share their personal accounts of what occurred in the CFPB's Consumer Complaint Database.
The bureau started accepting complaints from consumers in July 2011 and established its Consumer Complaint Database in June 2012. Last July, it proposed a policy that would allow consumers to publicly share their individual stories when filing complaints.
On Thursday, the CFPB also said it plans to publish a request for public input on ways the bureau can highlight positive consumer experiences.
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